Learn about the various Media Owner User Roles and how to assign them to your team.
In this article:
There are five User Roles for Media Owners:
1. Super Admin — this user has full platform access and management across all media sites and spaces.
2. Media Site Admin — this user has full platform access, with management restricted to the spaces relating to specific media site/s.
For example, a multinational retailer may have separate media sites for specific regions, with Media Site Admins assigned to manage respective regions.
3. Sales Manager — this user has access to view and approve activation requests, view and create proposals, view contacts, and use dashboard messaging. They will have restricted access to assigned spaces only.
For example, an online retail brand may use "Sales Manager" roles to manage various spaces across different locations.
The Media Owner may have one media site driven by a "Super Admin" who delegates specific space management to locally based "Sales Managers" roles. This separation allows the location-specific managers to take responsibility for their respective regions while the Super Admin oversees the media site and other core tasks.
4. Sales Support — this user has access to view activation details and respond to activation workflow functions. They have restricted access to assigned spaces.
For example, a large gym chain may wish to keep control of all activation request approvals via the Super Admin. However, they can delegate the logistics side of activations to their 'Operations' users.
5. Operations — This user has access to media operations and Activation information but has no visibility of financial information. This distinction allows Operations users to complete activations as per the booking request.
For example, a shopping center/mall may have a site-based operations manager who conducts inductions to ensure a smooth bump-in. This user needs to understand when each Brand is coming in and for how long but doesn't require access to the financials.
Here's how you can manage and invite new users:
Click on Account settings and the User settings tab.
- To connect a new account, click Add new user.
- Fill in the new user's details as shown below and select their Access level.
- Click on Add user when you've filled in all of the details.
- An email will be sent to the nominated email address prompting account creation.
- To edit an existing account, including names, email addresses, and access levels, select the corresponding Actions dropdown menu on the relevant user.
- Edit the User settings as needed.
- Edit the user's Access level by selecting the relevant radio button and clicking Update user.
- Click on Change password.
- A popup will appear in which you will need to enter your new password and confirm the password as shown below.
- Click on Change to execute the password change.
- You will not be permitted to change the password of existing users in your account.
- If a user has forgotten their password, you can click on the Forgot password button to reset your password.
If you're still having trouble with this, please reach out to your customer service rep or contact instore.support.apac@criteo.com, and a member of our team will be in touch.